FAQ
What is EasyPani?
EasyPani is a startup with a mission to disrupt the water delivery service in Pakistan. EasyPani offers a single bottle with the flexibility to have water from any RO Plant of your choice. EasyPani provides freedom to choose any RO Plant, flexibility to change RO Plant at any time, RO Plant customer care, real-time notification, BPA free bottles, free delivery and multiple payment options.
How can I create an EasyPani account?
You can register for EasyPani app using Google, Facebook or Email address.
How to order EasyPani?
You have to download EasyPani app on their phones, register account, find RO Plant in their area, select favourite RO Plant and place order.
What are your delivery hours?
EasyPani delivery service operates on Monday – Saturday from 9AM – 9PM.
How can I know the EasyPani order confirmation?
After order placement, you will receive a confirmation notification as soon as your order is processed by EasyPani team.
How can I use EasyPani discount voucher?
You can apply the discount voucher at the order validation page of EasyPani app.
How can I change/cancel EasyPani order?
You can visit “My Order” section in EasyPani app to view, change, cancel or pause your orders.
How can I pay for my order?
EasyPani supports cash on delivery and token book based payment options for all water deliveries.
What are the delivery costs?
EasyPani has no additional delivery charges.
How can I track my order?
There are two options to track your order:
“My Orders” section of EasyPani app.
“Delivery Day” section of EasyPani app.
Can I order by phone?
Yes. Please use “Contact Us” section of EasyPani app to talk to us.
How can I verify the bottle contains water from my selected supplier?
You can use “Verify QR” option on EasyPani app to scan the QR code on your water bottle and verify the RO Plant name.
When my weekly order will be delivered?
EasyPani team has assigned specific days to each area. Your water will be delivered
on your designated day in the week.
